Someone's always
on the line.
From a factory-floor telephone in the early days to a support desk and an AI that never sleeps today, FM has always picked up.
Real support,
real hours.
Call the support line and you'll reach an actual person at FM, not a queue. She knows the machines, the parts, and who to send if a technician needs to visit.
- 9:00 AM – 5:00 PM, every working day
- Spare parts, technician visits and warranty questions
AI, all day. A person, 9 to 5.
FM Support AI is on call every hour of every day. During working hours, a person is also on the line for anything that needs a human touch.
FM Support AI answers around the clock, every day. A person is also on the support line 9 AM–5 PM, every working day.
FM Support AI.
Never off the clock.
Day or night, weekday or holiday, pick the machine problem, add the error code, and FM Support AI answers straight away. It's on call even while the support line is open too.
- Answers in seconds, 24 hours a day
- Anything it can't resolve gets queued for the support desk
Included with machines purchased in bulk for garment factories.
Real people. Real support.
Our offices.
Chittagong Office
1753 Amin Complex, Block ABus Stand, Halishahar H/E
Chittagong, Bangladesh
Dhaka Office
Lift 3, House 58, Road 12Sector 10, Uttora
Dhaka, Bangladesh
Ashulia Office
Shajahan Momtaz Market, First FloorSix Tala Bus-Stand, Beron, Jamgora
Ashulia, Dhaka
Beijing Office
北京市海淀区中关村大街18号B座9层906-B28
中国